Refund policy
Return & Refund Policy
At PRIMESHIFT, we want you to feel confident about your purchase. If you’re not completely satisfied, we’re here to help.
1. Return Eligibility
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in its original packaging
- Include all accessories, manuals, and parts (if applicable)
We reserve the right to refuse returns that do not meet these conditions.
2. Return Timeframe
You can request a return within [3 DAYS] of receiving your order.
After this period, unfortunately, we may not be able to offer a refund or exchange.
3. Refund Process
Once we receive and inspect your returned item:
- You will be notified via email regarding the approval or rejection of your refund
- If approved, your refund will be processed to your original payment method
4. Refund Timing
Refunds are typically processed within [4-10 days] after approval.
Please note that it may take additional time for your bank or payment provider to reflect the refund.
5. Exchange Options
We offer exchanges for items that are:
- Defective
- Damaged
- Incorrectly delivered
If you need an exchange, please contact us at admin@primeshift.co.in with your order details.
6. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Please contact us within [3 DAYS] of delivery
- Share clear photos or videos of the issue for faster resolution
We will arrange a replacement or refund at no additional cost to you.
7. Non-Returnable Items
The following items are not eligible for return:
- Personal care or hygiene products that have been opened or used
- Items marked as final sale
- Gift cards (if applicable)
8. Return Shipping Costs
- If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost
- For all other returns, customers may be responsible for return shipping charges
Shipping costs are non-refundable unless the return is due to our error.
9. How to Initiate a Return
To start a return, please contact us at:
Email: admin@primeshift.co.in
Include:
- Your order number
- Reason for return
- Supporting images (if applicable)
10. Contact Us
If you have any questions about our Return & Refund Policy, feel free to reach out:
Email: admin@primeshift.co.in